Frequently Asked Questions - TechCorp Costa Rica

Where are you located?
We are located at Ofibodegas Coyol #1, next to Mayca, Calle Llanos, Coyol de Alajuela, Costa Rica.
View on Google Maps https://maps.app.goo.gl/kSudRQmiXgHC8ub8A

What are your hours?
Monday to Friday from 7:15 a.m. to 4:45 p.m.

Do you sell spare parts?
Yes, we sell spare parts. You can inquire through our customer service channels or on our online sales platform on our website.

Do you have phones for sale?
Yes, we offer new, refurbished, and used phones in excellent condition at competitive prices. We can also order new phones if they are not available in our online store. Contact us via social media or our sales platform.

Do you have a branch in San José?
No, we currently only have our headquarters in Coyol de Alajuela.

How can I send my phone for repair?
We offer shipping through Correos de Costa Rica, Moovin, or home pickup within the GAM (cost varies by location). Check the "End User Services" section on our website or contact us via social media or WhatsApp (+506 8588 4138).

Can I pay with a card?
Yes, we accept credit or debit card payments through our "Payment Button" or on our website.

If my phone is under warranty, do I have to pay for the repair?
No, warranty repairs are free unless the diagnosis reveals unauthorized tampering, damage from drops, or moisture affecting functionality. Brands authorize us to repair covered issues at no cost. Contact us for details.

Can you fix a phone with a broken screen?
Yes, we use original parts. Contact us for a quote.

My phone fell and won’t turn on, can you fix it?
Contact us to review your case. In most cases, the phone can be repaired.

My phone got wet, what can I do?
In many cases, water-damaged phones are not repairable, but it depends on the extent of the damage. Contact us to arrange a review.

Which phone brands do you repair?
We repair iPhone, Motorola, TCL, Alcatel, Xiaomi, Blu, PCD, Honor, Huawei, Infinix, Tecno, Nokia, Vivo, Ruggear, ZTE, OPPO, Realme, Senwa, Tecno Mobile, and Samsung.

I have insurance with Kölbi, INS, or Liberty, can you help me repair my phone?
Yes, contact us, and we’ll assist with the insurance claim process.

Can you repair an iPhone with a cracked screen?
Yes, contact us for an initial quote.

Where can I send my phone for recycling?
We are R2-certified for electronic waste management. You can send us your device for responsible, environmentally friendly recycling.

How long does a phone repair take?
At our facilities, repairs take 1 hour. If sent via logistics, it may take longer.

Do you repair phones without warranty?
Yes, we repair phones without warranty. Contact us for details.

Are the parts used for repairs original?
Yes, as an Authorized Service Center, we use original parts purchased directly from brands.

If I repair my phone with you, will I lose the brand’s warranty?
No, the original warranty remains valid from the purchase date.

What warranty do you offer after a repair?
For out-of-warranty repairs, we offer a 3-month warranty.

Can I bring my device for diagnosis or repair without an appointment?
Yes, you can visit without an appointment.

How do you ensure repair quality?
Our technicians are certified by the brands we represent. We use brand-provided tools that generate an automatic log to verify repair quality, ensuring reliable service.

If you don’t have the spare part, how long does it take to get it?
It depends on the manufacturer, but the average is 15 to 22 days.

Contact Channels:
WhatsApp: +506 8588 4138
https://www.facebook.com/TechCorpCostaRica

https://www.instagram.com/techcorpcostarica/

Frequently Asked Questions - TechCorp Guatemala

Where are you located?
We are located at Boulevard Bosque de San Nicolás: Colonia El Naranjo, 7 Calle 24-53, Bodega 9, Zona 4 de Mixco, Guatemala City.
View on Google Maps https://maps.app.goo.gl/CZHWCBQQY6A8HuZg8
Do you require an appointment?
Yes, you can schedule an appointment for faster, personalized service. Contact us via WhatsApp, social media, or phone to arrange your visit.
How can I send my phone for repair?
You can bring your device to our facilities or request our home pickup service. Some areas are restricted; contact us for coordination.
Do you offer home pickup?
Yes, available in Guatemala City and nearby areas. Contact us by phone or WhatsApp for details.
I’m in a rural area, how can I send my device?
Contact us, and we’ll evaluate the available shipping options from your location.
What is the average repair time?
Between 2 and 5 business days, depending on the issue. For complex cases, we’ll inform you.
How much does the diagnosis cost?
The diagnosis costs Q100, which is deducted if you approve the repair. For valid warranties, the diagnosis is free.
Do you repair phones without warranty?
Yes, we repair all types of phones, with or without warranty.
What if you don’t have the spare part available?
Delivery time depends on the manufacturer, but the average is 15 to 25 calendar days.
What other products do you repair?
In addition to phones, we repair:

Electric scooters/bicycles
Vacuums
Coffee makers
Laptops

My screen is broken, can you fix it?
Yes, we use original parts. Contact us!
My phone fell and won’t turn on, is there a solution?
Probably yes. Let us review it to evaluate the solution.
My phone got wet, what can I do?
Do not turn it on. Contact us as soon as possible for an evaluation.
Do you sell spare parts for phones and scooters?
Yes, we work with original spare parts. We recommend checking availability.
Which phone brands do you repair?
We repair iPhone, Motorola, TCL, Alcatel, Xiaomi, Blu, PCD, Honor, Huawei, Infinix, Tecno, Nokia, Vivo, Rugger, ZTE, OPPO, Realme, Senwa, Tecno Mobile, and Samsung.
If my phone is under warranty, do I have to pay for the repair?
No, as long as the issue is covered by the warranty and the device has no physical or water damage.
Will I lose the brand’s warranty if I repair with you?
No, as an authorized center, the original warranty remains valid.
How do you ensure repair quality?
Our technicians are certified by the brands. We use official tools and processes that generate an automatic log to validate repair quality with the brand.
Do you accept Visa Installments?
Yes, for repairs and purchases above a certain amount. Conditions apply depending on your issuing bank.